From recruitment and retention through to employee and client satisfaction, the culture of your organisation can impact every facet of your business.
Organisational culture incorporates the values, core beliefs, actions and attitudes within a business. It develops and changes over time. Here are six quick tips on how to improve your organisational culture.
- Articulate your vision, mission and values
Your vision is how you want your business to be in the future and is based on your aspirations and goals. The challenge is to clearly articulate these in a concise statement which can be communicated and understood by all employees.
- Communicate clearly and openly
Honest and open communication about organisational goals, successors, performance and new initiatives can empower employees. When employees understand expectations, they are more likely to feel a sense of ownership for doing their part.
- Invite new Ideas and accept mistakes
Ask employees for their ideas and perspectives and encourage them to trial their ideas. Employees are often uniquely positioned to see what is working or how improvements could be made. By allowing trial and error, you foster alternative thinking, opportunities for learning from failure and the ability to adapt to change.
- Address issues
An organisation with a healthy culture allows employees to share concerns or issues. If employees know that management is willing to listen and take action, problems are often solved in their infancy.
- Recruit the right people
Hiring the right people will generate a vibrant and productive culture. The recruitment process should identify and evaluate candidates for how well they reflect the values and vision of the organisation, as well as having relevant skills and experience.
- Reward and celebrate
Once you have defined and articulated the culture, reward those employees whose work exemplifies that culture. Celebrate achievements and milestones and acknowledge all contributions that bring success to the organisation.
We also offer a range of business management services designed to improve business performance.
By Kirsty Hayden, Accru Page Kirk & Jennings Perth